Director of Business Process Improvements
University of Chicago
Biography: Monica Kramer is the Director of Business Process Improvements in University Financial Aid at the University of Chicago. Prior to working in the compliance and operational side of university aid, she was the Associate Director of the undergraduate aid office at the University. She has 15 years of financial aid experience and over 20 years of experience in higher education. She holds a BA and MA in Economics from DePaul University in Chicago.