Edward M Pacchetti

Director of Customer Analytics
U.S. Department of Education
Washington DC
Biographical Sketch: Ed Pacchetti is the Director of Customer Analytics for the Customer Experience office of Federal Student Aid at the U.S. Department of Education. In 2015, he completed a one year fellowship at the Bill and Melinda Gates foundation focused on financial aid simplification. His dominant interests are college access and completion. While he recognizes the complexity inherent in both areas, he also recognizes that financial aid can make a critical difference for students. Ed earned a bachelor’s degree in Psychology from Illinois Wesleyan University, a Master of Public Administration degree from George Washington University, and a Ph.D. in Education Policy from the University of Maryland.