Kimberly Mugaas

Supervisor - Document Management & Transcripts
Capella University
Minneapolis, MN

Biographical Sketch:
Kimberly Mugaas is responsible for the Document Management and External Transcript Request functions for Capella University, and is a member of SEI’s Continuous Improvement Champion group. She has over 15 years’ experience in higher education and is energized by improving on how service is delivered through process and technology. In her time at Capella, Kimberly has led teams in admission application processing, transfer credit evaluation, enrollment and records processing, and degree review and graduation processing. In addition to leading these functional teams, Kimberly has been a leading contributor to enterprise wide document management system implementations and employee engagement programs. Her experience prior to Capella was in real estate management, and project and event coordination for a large consumer electronics retailer. Her personal interests include building empowered and collaborative teams, and process improvement.