Reviewing the Results of the Loan Servicing Issues Task Force

High quality federal loan servicing is critical to the success of borrowers. Managing the transition from one federal loan servicer to multiple servicers and working to eliminate split borrowers was a daunting challenge for Federal Student Aid (FSA). During this transition, reports of inconsistencies, confusion, and questions about appropriate contract incentives permeated the school community. Recognizing these issues, the National Direct Student Loan Coalition and NASFAA formed a joint task force to examine federal student loan servicing and make recommendations for improving the borrower experience. Members of the task force will discuss their review and their recommendations to improve federal loan servicing.