Innovative Strategies for Diversity in the Financial Aid Office

Financial aid administrators interact with diverse student populations and it is important to understand the multiple cultures and perspectives of all students. To gain insight and better serve students, a diverse staff is needed to understand student backgrounds and their needs. This session will share the importance of examining the challenges to traditional workplace diversity efforts and provide innovative strategies. Drawn from Laura Liswood’s book "The Loudest Duck," strategies discussed focus on creating effective workplaces while ensuring diverse, level playing fields for staff in order to retain talent that provide services to support student success in different ways.