138 Federal Student Aid (FSA) Feedback System

Sunday, July 10, 2016: 4:15 PM-5:15 PM
Washington 4 (Marriott Wardman Park)
Session Type: Interest Sessions
Track: Regulatory Implementation Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
President Obama's Student Aid Bill of Rights, announced in 2015, directed the Department of Education (ED) to “create a responsive student feedback system” for customers of federal student aid programs. The FSA Feedback System is now operational, enabling customers to provide ED with feedback related to their student aid experience and receive clear resolutions faster and easier than ever before. This session will provide an overview of what the system does, and does not, mean for institutions and other ED partners in the federal aid environment.
Dustin Davidson (Moore Norman Technology Center)
Kevin Suyo (U.S. Department of Education)