"It Depends..."

Tuesday, June 25, 2019: 8:30 AM-9:30 AM
Southern Hemisphere IV/V (Walt Disney World Dolphin)

Session Type: Interest Sessions
Track: Leadership/Manager's Track
Audience: Advanced (8 or more years experience)
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Thinking through your years as a financial aid professional, consider how often you might have responded to a question with "it depends." Whether you are speaking to campus leadership, faculty, staff, or students, your answers are often contingent upon many factors. How does a leader in financial aid communicate effectively to various audiences? What is the impact of your message if answers to questions begin with "it depends?" How does a financial aid leader accomplish this without appearing obstructionist, overly bureaucratic, or lacking transparency? This session will explore these questions and strategies to help you with real-life case study examples.
Vicki Kucera (Central Community College)
James Broscheit (Montana State University)
Mary Sommers (University of Nebraska at Kearney)