"It Depends..."

Thinking through your years as a financial aid professional, consider how often you might have responded to a question with "it depends." Whether you are speaking to campus leadership, faculty, staff, or students, your answers are often contingent upon many factors. How does a leader in financial aid communicate effectively to various audiences? What is the impact of your message if answers to questions begin with "it depends?" How does a financial aid leader accomplish this without appearing obstructionist, overly bureaucratic, or lacking transparency? This session will explore these questions and strategies to help you with real-life case study examples.