Advise Students Where They Are, Not Where You Are, with Evising, Chatbots and Other Futuristic Tools

Tuesday, June 25, 2019: 9:45 AM-10:45 AM
Southern Hemisphere IV/V (Walt Disney World Dolphin)

Session Type: Interest Sessions
Track: Enrollment & Retention Track
Audience: Intermediate (3-7 years experience)
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
How do you meet the expectations of students who want personalized attention, value 24/7/365 flexibility, but would rather communicate in person? Evising, chatbots, screen-sharing, video conferencing, and case management tracking are a few futuristic tools gaining traction in academic and financial aid advising. As an added benefit, many offer the institution a vivid data picture of students by tracking previously untracked metrics. Join this session to hear from institutions who have implemented these tools. You'll learn what you need to know to get started and how you can measure success.
Atia Lindley (Georgia State University)
James Blackburn (Georgia State University)
Mrs. Heather Wheeler (Western Governors University)
Brian Weingart (West Virginia Higher Education Policy Commission)