Building the Financial Aid Office of the Future (Business Solutions)

Wednesday, June 26, 2019: 3:00 PM-4:00 PM
Northern Hemisphere A 1 (Walt Disney World Dolphin)

Session Type: Financial Aid Business Solutions Seminars
Track: Leadership/Manager's Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Demographic shifts, changing expectations, uncertain tuition revenue, and an unpredictable regulatory environment are driving institutions to re-imagine the role of financial aid, how its services are delivered to students, and explore the links between financial aid and student success. These three institutions are taking bold steps to prepare for the future. They will  discuss the potential for leveraging emerging technology to support financial aid, finding that if the administrative burden of financial aid is substantially reduced, financial aid offices can take on strategic initiatives to improve financial literacy, address highly vulnerable student sub-populations and positively affect broader student outcomes.
John Refila (Oracle America, Inc.)
Derek Kindle (University of Wisconsin - Madison)
Melissa Smurdon (Butler University)
Melissa Kunes (The Pennsylvania State University)