What Virtual Interactions Can Tell Us About Real-Life Student Behaviors

Monday, June 27, 2022: 11:45 AM-12:45 PM
Meeting Room 18D (Austin Convention Center)

Session Type: Interest Sessions
Track: Research & Data Analysis Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Since COVID, AI communications has grown threefold. There is much to be learned, including what questions students are asking and where they get stuck.

This session presents research from 10 million AI interactions at 500 colleges. The findings are particularly relevant to financial aid professionals. They reveal how students are navigating financial aid, mental health, and food insecurity hurdles in a virtual world. 

Further, a panel of financial aid professionals will share their best practices as they use these insights to design impactful outreach and support strategies that increase FAFSA applications and enrollment/graduation rates, and accelerate verification.

Damon Vangelis (Ocelot (with FATV))
Talin Andonians (Ocelot (with FATV))
Kishan Zuber (Wilkes University)
Malinda Daniel (South Piedmont Community College)