Customer Service Isn’t One Size Fits All. Neither is Blue Icon’s Consulting Approach

Monday, June 27, 2022: 8:30 AM-9:30 AM
Meeting Room 19 (Austin Convention Center)

Session Type: Interest Sessions
Track: Leadership/Manager's Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Providing excellent customer service is a critical part of meeting institutional enrollment goals, but there is no one right way that works for all institutions. Your consulting needs require the same customized, customer-centric approach. Blue Icon Advisors, NASFAA Consulting, recognizes your unique needs as financial aid administrators being not only obligated by law and regulation but also providing positive customer service experiences to students, families, and colleagues. Attend this session to learn how Blue Icon applies customer service approaches to identifying solutions for improving compliance, operations, and student satisfaction.
Anthony Erwin (NASFAA)
Tammy Harrison (NASFAA)