How to Say No: Improving Responses to Award Appeals

Tuesday, July 21, 2015: 1:45 PM-2:45 PM
Strand 13AB - Level 2 (Hyatt Regency New Orleans)
Session Type: Interest Sessions
Track: Enrollment & Retention Track
Subcategories: Enrollment Management
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Writing an approval email or letter is fairly easy when responding to students' and parents' requests. At the same time, staff are too often challenged when replying to written requests for additional scholarships or other funding when the answer is no -- particularly when in the recruitment phase. Learn to pull apart the process and build skilled, appropriate responses that can even result in a “thank you” back from the family. Apply this straightforward approach to construct better academic progress, special circumstance, and other denials we have to put in writing.
Viola Heard (University of Cincinnati)
Randy J. Ulses (University of Cincinnati)
Paula Luff (DePaul University)