146 Developing and Providing Integrated Student Services: The One Stop Shop for Students

Monday, July 11, 2016: 8:30 AM-9:30 AM
Wilson ABC (Marriott Wardman Park)
Session Type: Peer to Peer Sessions
Track: Enrollment & Retention Track
Subcategories: Consumer Information and Customer Service
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
This session will provide an overview of how integrated student services can be developed at your institution with the goal of streamlining the delivery of student services. The presenters will discuss student services integration across several dimensions, including virtual, physical, and organizational integration. By deconstructing operational silos, streamlining processes, and cross-training staff, operational efficiencies and improved student satisfaction can be attained. The presenters will highlight the University of Minnesota’s successful One Stop Student Services Office and participants will leave with a thorough understanding of various approaches to creating a integrated services model on their campus. 


Tina Falkner (University of Minnesota, Twin Cities)
Julie Selander (University of Minnesota, Twin Cities)
Marcia J DeGaetano (University of Minnesota, Twin Cities)