Financial Aid Counselor Surveys

Tuesday, June 27, 2017: 2:00 PM-3:00 PM
Room 1 AB (San Diego Convention Center)
Session Type: Interest Sessions
Track: Professional Development & Management
Subcategories: Research & Data Analysis Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
This session will present research from two related projects:

The first is from focus groups performed at the 2016 Conference. The second is a quantitative survey of NASFAA members to be performed in November in conjunction with TG and NASFAA.

Both research projects seek to better understand the borrower experience. We asked what works, where are the impediments, how do they reach the most at-risk students, and what innovative actions they are aware of, doing, or considering.

Charlotte Etier (NASFAA)
Jeff Webster (Trellis Company)
Daniel Federal Reserve Board Gorin (Federal Reserve Board)
PJ Tabit (Federal Reserve Board)