Reimagining the Financial Aid Experience

Wednesday, June 26, 2019: 11:30 AM-12:30 PM
Northern Hemisphere E 3/4 (Walt Disney World Dolphin)

Session Type: Interest Sessions
Track: Leadership/Manager's Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
In this interactive session, you will learn how to provide the next level in customer service by creating magic in the financial aid office! Inspired by concepts from the Disney book, "Be Our Guest: Perfecting the Art of Customer Service," participants will gain a better understanding of their customers' perspectives and how each person's role contributes to delivering on the promise of their institutions. This session, which was originally included in a full-day workshop throughout the Western region, is presented by the WASFAA president and current and former training committee chairs.
Thalassa Naylor (Sallie Mae)
Anthony Morrone (Nevada State College)
Sarah B Everitt (Gonzaga University)
Ashley Munro (University of Alaska Fairbanks)