Verification: What We Have Learned, What We Recommend, and How We Can Best Help Students (Business Solutions)

Tuesday, June 25, 2019: 2:00 PM-3:00 PM
Northern Hemisphere A 2 (Walt Disney World Dolphin)
Wednesday, June 26, 2019: 3:00 PM-4:00 PM
Northern Hemisphere A 2 (Walt Disney World Dolphin)

Session Type: Financial Aid Business Solutions Seminars
Track: Enrollment & Retention Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Verification—it strikes fear into the hearts of not only students, but financial aid administrators everywhere. This cumbersome process can test the limits of any financial aid office, and can lead to the unfortunate delay of educational goals for students who become overwhelmed in the process. Having processed thousands of verifications for schools across the country, Inceptia presents a critical reflection on current trends, challenges, and opportunities, with the goal of significantly improving the user experience and combating verification melt. Join us as we share insights on top verification errors, top student inquiries, recommendations for efficient processes, and student support tips.
Deana Unger (Inceptia)
Scott Lapinski (The University of Texas at Tyler)