Student Debt Letters: Lessons Learned

For three years, our financial aid office has delivered student loan debt communications using different methods. Receipt of loan indebtedness letters has been correlated with decreased debt at graduation, improved GPA, and increased graduation and retention rates, but student response indicates a range of reactions. We've conducted usability studies, an online survey, and focus groups with student recipients to hone our debt communication and collaborated with campus partners to provide resources to address students' concerns, support informed borrowing decisions, facilitate wise course selection, and provide guidance to those considering dropping courses or changing tracks. Come learn from our lessons learned.