Student Debt Letters: Lessons Learned

Monday, June 25, 2018: 8:30 AM-9:30 AM
Room 16AB (Austin Convention Center)
Session Type: Interest Sessions
Track: Professional Development & Management
Subcategories: Enrollment & Retention Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: Public School, Proprietary School, Private School, Graduate/Professional, Community College and All Schools
For three years, our financial aid office has delivered student loan debt communications using different methods. Receipt of loan indebtedness letters has been correlated with decreased debt at graduation, improved GPA, and increased graduation and retention rates, but student response indicates a range of reactions. We've conducted usability studies, an online survey, and focus groups with student recipients to hone our debt communication and collaborated with campus partners to provide resources to address students' concerns, support informed borrowing decisions, facilitate wise course selection, and provide guidance to those considering dropping courses or changing tracks. Come learn from our lessons learned.
Mary Jane Towne-Denton (University of San Diego)
Holly Johnson (University of Minnesota, Twin Cities)
Matt Tveter (University of Minnesota, Twin Cities)