Engaging Students via Chatbot: 24/7 Technology for a 24/7 World (Business Solutions)

Tuesday, June 25, 2019: 11:00 AM-12:00 PM
Northern Hemisphere A 2 (Walt Disney World Dolphin)

Session Type: Financial Aid Business Solutions Seminars
Track: Enrollment & Retention Track
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: All Schools
Are student engagement and enrollment challenging? Are you and your team overworked and under-resourced? Learn about FATV's largest student services chatbot network in the U.S. Schools are improving customer service, reducing the burden on staff, extending office hours to 24.7.365, and reducing the cost of answering repetitive questions by implementing artificially intelligent chatbots. Learn how schools are customizing FATV's extensive knowledge base and shared community content, to answer more questions and increase student satisfaction. You will also learn how FATV's AI is evolving with API integrations, SMS, nudging, and more, for your ever-changing needs.
Mr. Max Shure (FATV)
Karen Krause (University of Texas at Arlington)
Ron Day (Kennesaw State University)