Award Letters: Decoding with Students and Families

Sunday, July 19, 2015: 3:45 PM-4:45 PM
Celestin A - Level 3 (Hyatt Regency New Orleans)
Session Type: Interest Sessions
Track: Enrollment & Retention Track
Subcategories: Consumer Information and Customer Service
Audience: All
Credit Type: Credit Hours and Clock Hours
School Type: Public School, Proprietary School, Private School and Community College
For many students the college decision is on hold until the financial aid award letter arrives. Award letters help students and their families understand their financial responsibilities, yet the lack of standardization makes these award letters very confusing. Confusion can start with the amount of money awarded, but also the timing, the terminology used, and the real impact of its contents on students and their families. This session will review different award letters, highlight best practices and potential improvements, and allow time for collaboration around award letter practices that can increase understanding and have a positive impact on students.
Ali Caccavella (uAspire)
Ali Caccavella (uAspire)
Valerie Miller (Ohio University)